At Home Electric, we aim to ensure that all product deliveries are timely, safe, and reliable. This Shipping and Delivery Policy outlines how we handle the dispatch and delivery of electrical products purchased through our website or during service requests.

1. Shipping Coverage

We currently offer shipping across [India]. If your location is not within our serviceable area, we will notify you during checkout or before finalising your order.

2. Order Processing Time

• Orders are typically processed within 1–2 business days of payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Standard delivery: 3–7 business days

• Express delivery (if available): 1–3 business days

Delivery times may vary depending on your location and product availability.

4. Shipping Charges

• Standard shipping is free for orders above ₹[2000].

• A flat rate of ₹[Insert Amount] may apply to orders below that threshold.

• Express shipping charges will be calculated at checkout, if available.

5. Order Tracking

Once your order is shipped, a tracking number and link will be shared via email or SMS so you can monitor the delivery status in real-time.

6. Delivery Attempts

• Our delivery partner will attempt delivery twice.

• If the customer is unavailable, the package will be returned to us. Re-delivery may incur additional charges.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, as applicable.

8. In-Person Delivery for Services

For customers availing installation or repair services, products (e.g., switches, wires, panels) may be delivered by the technician on-site at the time of service.