This policy explains how to cancel an order and when you can get a replacement or refund.
1. Cancelling an order
- You can cancel an order before it is dispatched by contacting us at +91 9123418583 or care@homeelectric.co.in with your order number. We refund the full amount.
- Once an order has been dispatched, it can no longer be cancelled.
2. Damaged, defective or wrong products
If a product arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and photos. After checking, we will send a replacement or give a refund.
3. Items that cannot be returned
- Products that have been installed, wired or used.
- Products damaged by incorrect installation or use outside their rating.
- Products returned without their original packaging.
4. Cancellations by Home Electric
If we have to cancel an order, for example because a product is out of stock, we will tell you and refund the full amount.
5. Refunds
Approved refunds are processed within 5–7 business days to the original payment method. Your bank may take a few more days to show the amount.
Questions? Call +91 9123418583 or email care@homeelectric.co.in.