We aim to deliver every order quickly and safely. This policy explains how we dispatch and deliver products bought on our website.
1. Where we deliver
We deliver across India. If we cannot deliver to your address, we will tell you at checkout or contact you before dispatch and refund any payment in full.
2. Processing time
- Orders are usually processed within 1–2 business days of payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
3. Delivery time
Delivery times can vary with location and product availability.
- Standard delivery: 3–7 business days after dispatch.
- Express delivery, where offered: 1–3 business days.
4. Shipping charges
- Standard delivery is free on orders above ₹2000.
- For smaller orders, the delivery charge is shown at checkout before you pay.
- Express delivery charges, where offered, are shown at checkout.
5. Tracking
When your order ships, we send the tracking details by email or SMS.
6. Delivery attempts
- Our delivery partner will try to deliver twice.
- If delivery fails both times, the parcel returns to us. Re-delivery may cost extra.
7. Damaged, defective or wrong products
Please check your parcel on arrival. If a product is damaged, defective or not what you ordered, contact us within 48 hours of delivery at +91 9123418583 or care@homeelectric.co.in with your order number and photos. We will arrange a replacement or refund.
8. Bulk and dealer orders
Delivery times and charges for bulk and dealer orders are agreed separately with our sales team.
Questions? Call +91 9123418583 or email care@homeelectric.co.in.